Frequently Asked Questions


Who are you? What is Club Camomile?

We're Noora and Mikko, two old friends from Helsinki, Finland. We design and sell things. Check out Our Story.

How and where are your products made?

Our garments are printed on ethical and sustainable materials. We found Pure Waste to fit our cause the best. You can read more about Pure Waste and the origin of the garments here: http://www.purewastetextiles.com/

All garments are printed on using direct-to-garment printing technology using Kornit printers.

Posters are printed with Canon large-format inkjet printers.

Our products are printed at Printmotor, Helsinki.

All items are 'Print on demand' items, meaning that they aren't made beforehand but are printed specifically for You after the order has been submitted. This means that no products go to waste.

How do you choose the charities?

The charity designs are always matched with a suitable cause - sometimes the idea for a design comes first, sometimes we find a cause we really want to support and craft a design around their theme.

We donate the collected amount to the charities once a month.

HOW DO I KNOW WHICH SIZE TO GET?

Due to the print on demand nature of our products, it's important to make absolutely sure that you've chosen the correct size. You can see the size chart here.

Measure twice, wear forever!

WHAT KIND OF PAYMENT METHODS CAN I USE?

Clubcamomile.com supports both Paypal and Checkout.fi.

With Paypal you need to create an account. Learn more here!

With Checkout.fi you can pay with bank transfer. Credit card payments coming soon! Read Checkout Payment Terms (in Finnish).

Issues with Paypal? Go here!

Issues with Checkout.fi? Go here!

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?

Shipping costs vary, depending on your region: 

Finland: 7 euros

Northern EU: 10 euros
Aland Islands, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden

Rest of EU: 11 euros
Bulgaria, Croatia, Ireland, Italy, Portugal, Romania, Spain, United Kingdom

Rest of the World: 25 euros

Domestic delivery times (Finland) are 4-5 business days. You can use this chart to see an estimate for your delivery time. Please note it takes additional 1-2 business days to process your order. 

Express and priority shipments can be tracked here.

WHAT HAPPENS IF AN ORDER IS LOST OR DAMAGED?

The two types of shipping service have different levels of guarantee.
Express shipments include a full replacement guarantee for damaged or lost orders.

For priority shipments sent via the global postal network, replacements are the customer's responsibility.

IT'S TOO SMALL/BIG/SOMETHING! CAN I RETURN MY ORDER?

As our products are printed on your demand in your desired size and color, they cannot be returned.

See sizing (sizing chart) for instructions on how to make sure your item is just the right fit for you.

OH NO, THIS ISN'T WHAT I ORDERED!

If your items are not what you ordered, misprinted or otherwise reclaimable, contact support@printmotor.com immediately.

ON SECOND THOUGHTS – CAN I CANCEL MY ORDER?

Due to our automated system and printing on demand, cancelling an order is not possible. Please make sure that you've chosen the print, color and size (sizing chart) that's perfect for you before submitting your order!

MY PROBLEM WASN'T LISTED HERE, HELP!

Please contact us at info@clubcamomile.com and describe your problem. We'll help you out!